Return and Exchanges

(Within India)

Returns:

As a policy we do not offer returns / exchanges on products that have been delivered in perfect condition. 

We request you to carefully look into the product specifications that are mentioned and see if the product you wish to order fits into your desired spaces.

Replacements:

• If an incorrect product has been delivered.
• If the product received has a genuine manufacturing/quality defect. 

However if the offer for a replacement is denied by the client then we will only be able to give Store Credits which is redeemable only for online orders.

Refunds (if applicable):

After we receive and inspect the product for qualifying returns, we will notify you via email that a refund has been initiated. The refund will be processed using the original payment method and will typically take 5-7 working days from the date we receive the returned item.

Damaged / Defective Product received:

Please get in touch with us on sales@vilasa.in or call us at +91 99100 19852 within 48 hours of receiving a product that is defective, damaged or incorrect.